FAQs
FAQs is an online archive of FAQs asked by you the site users. Everything on the site is contributed freely and is available for free. If you're stuck on the site, want to find out more information about K&R, or just like reading about past questions, you'll likely find what you're looking for here.
1. How do I return a sample?
No Return Authorization Number is required for sample returns. Samples can be returned for credit if they are returned within 21 days.
2. What do I do if I have an issue with my order after I receive it?
Please contact your Customer Service Territory Manager. No returns will be accepted for printed orders without a valid Return Authorization Number.
3. Who do I contact if I have a large quantity quote request?
If the quantity is double the end quantity listed in the catalog, contact your Customer Service Territory Manager for special pricing.
4. What is K&R's house courier?
UPS
5. What information is required on an K&R purchase order?
Your company information
· Ship to information
· Purchase order number
· Item #
· Colour of item (if needed)
· Imprint Colour (PMS # if not a standard colour)
· Quantity
· Imprint Location
· Artwork
· All Purchase Orders must be received in writing. No verbal requests will be accepted.
6. How do I order a sample?
You can order your sample online at www.k-and-r.com or email or fax your request to your Customer Service Territory Manager. Please provide your Courier Account number.
7. Who do I contact for my Co-op program?
You would contact Manila in the Sales Department
8. Who do I contact for an import or overseas request?
You would contact Manila in the Import Department.
9. Will I receive a paper proof for an out of stock order?
Yes
10. What is my price if I order blank product?
You would take $0.15(X) off of your regular net price.
11. What do I do if I need a rush order?
Rush orders are a breeze with K&R! Simply contact your Customer Service Territory Manager with your in-hand date and order information and we will do everything in our power to get the order delivered on time.
12. What is normal production time?
Normal production time is 3 to 5 business days after receipt of complete purchase order (including imprint location, imprint colour, and any other information required to produce your order), artwork approval, and credit approval. Please note that if you require a paper proof or product proof - production time does not begin until after you have approved your proof.
13. How do I get my password for the distributor area of the K&R website?
You would contact your Customer Service Territory Manager.
14. How do I check inventory levels on a product I am interested in?
You can check stock on-line at www.k-and-r.com or you can call your Customer Service Territory manager.
15. Who is my Customer Service Territory Manager?
· Debbie Vincent (debbi Vincent@K-and-r.com)
· Gabriele Born (gabriele@k-and-r.com)
16. Where do I send my artwork?
You would send your artwork to your Customer Service Territory Manager.
Don't see the answer to your question here? Not to worry, please submit it and we will be happy to answer it for you within one business day. If it would be useful to post it here, we will. Thanks very much.
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